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FAQS - FREQUENTLY ASKED QUESTIONS
GENERAL
You can book your tour through our website by completing the booking form. Once we receive your request, we will contact you via WhatsApp or email to confirm the details of your tour.
We accept several convenient payment methods. Our team will provide you with the available payment options when confirming your booking.
Payment requirements may vary depending on the tour. Our team will explain the payment details and confirm your booking before the tour date.
Yes, you can request to cancel your booking. Cancellation conditions may depend on the tour and how close the cancellation is to the scheduled date. Please contact us as soon as possible if you need to cancel.
Yes, you can request to change your tour date. We will do our best to accommodate your request, subject to availability.
Your safety and comfort are our priority. If weather or sea conditions are not suitable for the planned activity, we may recommend changing the tour date or adjusting the activity.
If sea conditions are considered unsafe, the boat activity may be postponed or rescheduled. We always prioritize the safety of our guests and follow the advice of the local boat crew and relevant authorities.
Yes, hotel pick-up and drop-off can be arranged for our guests. This service is available at an additional charge unless otherwise stated for a specific tour.
Yes, we can arrange airport pick-up and drop-off upon request. Please provide your flight details when making your booking so we can assist you with the arrangements.
Yes, some tours can be customized according to your preferences, available time and activities. Contact us and we will help you create an experience that suits your needs.
Yes, private tours can be arranged for individuals, families and groups. Contact us with your group size and preferred tour, and we will help arrange the experience.
Yes, children can join many of our tours. However, age and safety requirements may vary depending on the activity. Please let us know the ages of the children when booking.
We recommend bringing swimwear, sunscreen, sunglasses, a hat, comfortable clothing, a towel and a camera or phone. For specific tours, we may provide additional information about what to bring.
Meals and drinks depend on the specific tour you choose. Please check the “Price Includes” section of your selected tour or contact us for clarification before booking.
You can contact Adash Safari Zanzibar through WhatsApp, email or the contact details provided on our website. Our team will be happy to assist you with bookings, tour information and any questions you may have.
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